This Privacy Policy describes how Kemo IPTV ("we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you") who access or use the Kemo IPTV kemo tv service at iptv-kemo.tv. We are committed to protecting your privacy and handling your data transparently and responsibly.
By using the Kemo IPTV service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
When you register for, purchase, or contact support for a kemo iptv subscription, we may collect:
- Full name and email address
- Payment information (processed securely by PayPal or Stripe — Kemo IPTV does not store full card details)
- Communication records (support tickets, emails, chat messages)
- Device information you provide for account setup
1.2 Information Collected Automatically
When you use the Kemo IPTV service, we may automatically collect:
- IP address and approximate geographic location (country/region level)
- Device type, operating system, and application version
- Streaming session data (connection timestamps, stream quality, buffering events)
- Browser type and referring URL (for website visits)
2. How We Use Your Information
Kemo IPTV uses the information collected for the following purposes:
- Service delivery: To activate and manage your kemo tv subscription
- Customer support: To respond to your inquiries and resolve technical issues
- Billing: To process payments and send subscription-related communications
- Service improvement: To monitor performance and improve stream quality
- Security: To detect and prevent fraudulent activity and unauthorised access
- Legal compliance: To comply with applicable laws and lawful requests from authorities
We do not use your data for targeted advertising, and we do not sell your personal information to any third party.
3. Data Sharing and Third Parties
Kemo IPTV does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
- Payment processors: PayPal and Stripe process payments on our behalf under their own privacy policies
- Infrastructure providers: Trusted cloud hosting and CDN providers who process data only as directed by us
- Legal requirements: When required by law, court order, or to protect the safety of Kemo IPTV and its users
4. Data Retention
We retain your personal data for as long as your Kemo IPTV account is active or as needed to provide you with the service. Upon account closure, we retain certain data for up to 90 days to resolve any outstanding disputes or comply with legal obligations, after which it is securely deleted or anonymised.
5. Data Security
Kemo IPTV implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews.
6. Cookies and Tracking Technologies
The Kemo IPTV website may use cookies and similar tracking technologies. You can control cookies through your browser settings.
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, or export your personal data. To exercise any of these rights, contact us at privacy@iptv-kemo.tv. We will respond within 30 days.
8. Children's Privacy
The Kemo IPTV service is not directed to children under the age of 13. We do not knowingly collect personal information from children.
9. International Data Transfers
Kemo IPTV operates globally. Your data may be processed on servers located outside your country of residence. We ensure appropriate safeguards are in place for any cross-border transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be posted at iptv-kemo.tv/privacy-policy.html with the revised effective date.
11. Contact Us
For any questions, concerns, or data requests regarding this Privacy Policy:
- Privacy email: privacy@iptv-kemo.tv
- Support email: support@iptv-kemo.tv
- Contact form: iptv-kemo.tv/contact.html